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Cover Letter & Resume
Overview
Exp. required: Mid-Level (3-5 yrs)
Salesforce
Microsoft Word
Excel
PowerPoint
Job Description
- Provide first tier technical and process support directly for inquiries for Business Operation’s platforms
- Lead onboarding and training to business users to drive increased adoption of functionality and productivity tools
- Support investigation and resolution of issues, concerns, and requests under general supervision
- Conduct periodic Quality Control checks and Data Audits
- Support platform maintenance and enhancements as defined in the operations roadmap for integration and improvements
Job Requirements
- BS/BA degree or combination of experience and formal education
- Experience contributing to the delivery of accurate and timely resolutions to inquiries under direct guidance
- Strong knowledge of customer service standards, processes, and tools
- Advanced software skills including Salesforce, Microsoft Word, Excel, and PowerPoint
- Excellent interpersonal skills, detailed driven, and results-oriented
- Ability to work independently, maintain confidentiality, and possess keen analytical and proven problem-solving skills
Benefits
- Join a passionate and motivated global team
- Opportunity to drive innovation and support a more connected world
- Work with industry-leading technologies like Salesforce and Microsoft tools
Company Description: Mastercard is a technology company in the payments industry.
Founder: Not Found
Year Founded: 2000
Headquarter: Purchase, NY
Ownership: Public Company
Number of Employees: 10,001+ employees
Investment Raised: Not Found
Global Ranking: 50374
Email: Not Found
Industry
IT Services
IT Consulting
Specialties
global digital payments/commerce
technology
innovative mobile payment solutions
processing