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Cover Letter & Resume
Overview
Exp. required: Mid-Level (3-5 yrs)
Salary Range: 102k -215k USD
Zendesk
AI
SQL
Agile
Scrum
Job Description
- Manage the Product Support Zendesk instance and optimize configuration
- Create and maintain documentation for Zendesk and other core Support tools
- Lead initiatives involving integrations with other applications and systems
- Recommend and design new features and functionalities for Zendesk and other Support tools
- Contribute to the overall Product Support AI and technology strategy
- Monitor performance reporting and analyze data to improve customer support
Job Requirements
- 3+ years experience as a Business Systems Analyst and Zendesk administrator
- Experience managing projects and technical requirements analysis
- Proficiency in communicating effectively across different audiences
- Ability to use data to identify key decisions and their impact
- Zendesk Administrator or Zendesk App Developer certification is a plus
Benefits
- Competitive salary range
- Equity options
- Health, dental & vision benefits
- Retirement contribution
- Parental leave support
- Mental health & wellness benefits
- Generous PTO
- Learning & development stipend
- Work from home stipend
- Cell phone reimbursement
Company Description: Figma is a collaborative design tool that enables teams to create, prototype, and test digital products on one platform.
Founder: Dylan Field
Year Founded: 2012
Headquarter: San Francisco, California
Ownership: Private
Number of Employees: 1,001-5,000 employees
Global Ranking: 12546
Email: Not Found
Industry
Design Services
Specialties
Design Services