Generate AI Drafted
Cover Letter & Resume
Overview
Exp. required: Mid-Level (3-5 yrs)
Salary Range: 1k -1.5k USD
HubSpot
ReTool
Job Description
- LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES
- Prioritize processing one application at a time
- Position: Customer Service Representative
- Work Hours: Monday to Friday, 9:30 AM to 5:30 PM EST | 9:30 PM to 5:30 AM Philippine Standard Time
- Holidays: US holidays
- Responsibilities include: reviewing and responding to conversations in HubSpot, building customer loyalty, driving platform adoption, managing customer success playbook, maintaining client relationship health, crafting responses to FAQs, creating Customer Success Plans, and more
Job Requirements
- 5+ years of experience in consumer-focused customer experience
- Experience using customer service automation tools like HubSpot and ReTool
- Strong communication, listening, and interpersonal skills
- Experience in highly regulated industries is a bonus
Benefits
- Competitive salary range based on qualifications and skills
- Remote work opportunity
- Full-time role
Company Description: Shepherd is a marketing and advertising company specializing in strategic planning and branding services.
Founder: Marshall Haas
Year Founded: 2009
Headquarter: Dallas, TX
Ownership: Privately Held
Number of Employees: 51-200 employees
Investment Raised: Not Found
Global Ranking: 197601
Email: Not Found
Industry
Staffing and Recruiting
Specialties
Global Talent Acquisition
International Staffing Solutions