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Overview
Exp. required: Mid-Level (3-5 yrs)
Microsoft Azure
TSQL
SSL certificate management
API troubleshooting
JIRA/Confluence
JSON
XML
JavaScript
Job Description
- Supporting clients in usage of the SaaS platform
- Troubleshooting and resolving support cases
- Monitoring software tools and optimizing alerts
- Contributing to knowledge-sharing resources
- 3+ years' experience in SaaS customer service
- Strong communication skills
- Ability to manage competing priorities
- Strong analytical and problem-solving skills
- Passion for self-learning
- Experience in the insurance industry is advantageous
Job Requirements
- 3+ years' experience in a SaaS based customer service team
- Strong communication skills and customer engagement
- Excel skills with formulas knowledge
- Ability to manage competing priorities
- Analytical and problem-solving skills
- Written and verbal communication skills
- Desire to increase exposure to new technologies
Benefits
- Competitive salary
- 28 vacation days and 10 US holidays
- Healthcare, Vision, Dental benefits
- Variety of learning and development benefits
- Access to ESI and LinkedIn Learning
- 401(k)/RRSP with matching contributions
- Company discretionary bonus scheme
- Employee Assistance Program
- Annual learning and development allowance
- Share options for all employees
- Culture of collaboration and innovation
- Ownership mentality in the company
Company Description: Instanda is a provider of a no-code core insurance platform that allows insurance companies to build, configure, and launch products online.
Founder: Not Found
Year Founded: 2012
Headquarter: City of London, England
Ownership: Private
Number of Employees: 51-200 employees
Investment Raised: Not Found
Global Ranking: 13397
Email: Not Found
Industry
Software Development
Specialties
Insurance Software
Insurance
Software
SaaS
Insurance system
Insurtech
PaaS
Technology