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Overview
Exp. required: Junior (1-2 yrs)
Salary Range: 18 -20 USD
CRM
Kustomer
Google Suite
iPhone
Android
Macbook
Job Description
- Monitor and provide support for in-progress rides
- Handle incoming and outbound customer calls
- Resolve issues creatively and proactively
- Work in a high-volume call center environment
- Troubleshoot questions about apps and website
- Collaborate with team members and supervisors
- Requires working early mornings, late nights, and/or weekends
- Must have high-volume call center experience
- Comfortable with using a Macbook and multiple systems
Job Requirements
- 1+ years customer service experience in a call center
- Performance metrics environment experience
- Ability to multitask and switch between tasks efficiently
- Comfortable working with a Macbook and various platforms
- Must be located in a state where the company is an employer
Benefits
- Equity for full-time employees
- Flexible vacation
- Medical, dental, vision, and life insurance
- 401(k) and FSA options
- Opportunity to work for a VC-backed company in a growing industry
Company Description: HopSkipDrive is a vehicle for hire company focused on shuttling kids to school.
Founder: Joanna Newman McFarland
Year Founded: 2014
Headquarter: Los Angeles, California
Ownership: Private
Number of Employees: 201-500 employees
Investment Raised: Not Found
Global Ranking: 34742
Email: Not Found
Industry
Technology
Information
Internet
Specialties
Ridesharing for kids
Kids Transportation
School Transportation
Student Transportation
Youth Transportation
Safe Student Transportation