See All Jobs
canibuild

canibuild

Technical Application Support Specialist- US Shift
Application Support
Technical Support
SaaS
Troubleshooting
Root Cause Analysis

Generate AI Drafted
Cover Letter & Resume

India

51-200 employees

Find Connections
Overview

Exp. required:   Senior (6+ yrs)

SQL
HS
Jira
AWS
Azure
Google Cloud Platform
Job Description
    Canibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process. Answering their first critical question, can I build this on this plot of land within minutes instead of weeks! We are an ultra-fast growing SaaS start-up, backed by the largest hedge fund in Australia, with a rapidly growing subscriber user base from around the world including Australia, NZ, Canada, and the United States. Position Overview - Skilled and self-motivated Application Support Specialist. Strong background in support functions and hands-on experience in handling technical requirements, including debugging logs, database (SQL), configuration checks, and more. This role will be responsible for providing technical support to our clients, troubleshooting issues, finding root cause of the issue (RCA) and ensuring the smooth operation of our applications.
Job Requirements
    Bachelor's degree preferably in Computer Science, Information Technology, or related field. 6 years plus experience in application support roles, preferably in a SaaS environment. Strong technical skills with hands-on experience in debugging logs, database queries (SQL, configuration checks and other similar tasks. Familiarity with ticketing systems such as HS, Jira. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Ability to work independently and collaborate effectively in a team environment. Strong problem-solving and analytical skills. Customer-focused attitude with a commitment to delivering high-quality support services. Willing to work in US Shift (9:30PM to 6:30AM IST)
Benefits
    Competitive salary package, Full-time remote work, Opportunities for career growth, A dynamic work environment, Employee Centric
canibuild

Company Description: SaaS, Cloud Based, Sales App for Builders

Founder: Timothy Cocaro

Year Founded: 2020

Headquarter: Barangaroo, New South Wales

Ownership: Private

Number of Employees: 51-200 employees

Investment Raised: Not Found

Global Ranking: 22294

Email: info@canibuild.com

Industry

Construction

Specialties

Construction Estimating Software