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Overview
Exp. required: Mid-Level (3-5 yrs)
Job Description
- Provide support to NCR’s Clients, Customer Engineers and partners
- Answer incoming phone calls, emails or tickets from clients and field engineers
- Manage incidents to assure contractual SLAs are met
- Utilize Knowledge Systems provided by NCR and other vendors
- Work to anticipate internal and external client needs
- 24/7 operations that include weekend support
Job Requirements
- Problem identification, analysis, diagnosis and resolution
- Dispatch to the appropriate teams for resolution
- Customize and provide business data for knowledge applications
- Monitor and react to events for all customers
Benefits
- Competitive salary
- Advancement opportunities
- Training and development programs
Company Description: NCR Corporation is a leading software and services-led enterprise that is a provider in the financial, retail and hospitality industries.
Founder: Not Found
Year Founded: 1884
Headquarter: Atlanta, Georgia
Ownership: Public Company
Number of Employees: 10,001+ employees
Global Ranking: 206236
Email: Not Found
Industry
IT Services
IT Consulting
Specialties
Enterprise technology for the banking
retail
hospitality industries