Overview

Exp. required:   Senior (6+ yrs)

Job Description

• Provide structure, direction, and governance to the End User Services team
• Manage global service desk, audio-visual support, end user computing services
• Ensure optimal performance of end users with comprehensive support
• Manage audio and video equipment, conferencing solutions
• Lead new user onboarding and offboarding processes
• Participate in global technology strategy planning
• Coach, mentor, and provide career management to teams
• Develop and implement Key Performance Indicators and Service Level Agreements
• Engage with stakeholders and partner vendors
• Budgeting and financial management of assigned functions